Privacy policy.

Last updated 21 June 2024

1. Overview

International and online products/services (including the operation of this website) are provided by OnBalance Limited (BRN: 75894367), a company registered in Hong Kong, and in-person products/services in Singapore are provided by our affiliate in Singapore OnBalance (UEN: 53485201K) (collectively “we” or “us”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our website and our products, services and facilities (collectively with the website, the “Services”).

We collect and use your Personal Information to provide and improve the Services. By using the Services, you agree to the collection and use of information in accordance with this policy.


2. Information Collection

We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address ("Personal Information"). You are under no obligation to provide your complete Personal Information. However, the minimum information we require for us to be able to provide you with our products and services are your name and email address.

We may also collect the following types of Personal Information:

  • Your attendance record;

  • Your purchase history;

  • Your name, address, residential address, mobile phone number, emergency contact, emergency contact number, email, country, gender, marital status, profile photo, designation, company name and address;

  • Your credit card details, payment details including type of payment;

  • Your wellness action plan and goals, if any;

  • How you heard of us;

  • Community discussions, correspondence through our sites and correspondence sent to us;

  • Other information from your interaction with our sites, services, and content, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information.

Your personal information is collected when you:

  • visit our website with a cookies-enabled browser

  • request services from us such as subscribing to our newsletter or mailing lists for post or phone updates

  • fill in any forms on our website and stores

  • submit any comment, question or feedback to us, or contact or correspond with us in any way

  • make purchases or bookings of classes, programs, workshops or other services through our website

3. How we use your information

We use your Personal Information in the following ways:

  • To process your bookings and registrations

  • To send you updates via email, post or telephone where appropriate

  • To answer your queries, respond to your comments and feedback, or provide you with assistance in any other way

  • To facilitate online purchases of services both online and offline

  • Third-party service providers (such as subcontractors, agents or network operators) who are employed to perform business and administrative functions

  • Third party businesses whom we collaborate

  • To comply with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority

  • To conduct market research and analysis

  • For direct marketing

  • To ascertain if you are eligible for promotions

  • To facilitate, improve or resolve issues relating to access to and content of our website

  • For other related purposes

We may use your phone number, postal address and email in direct marketing activities such as promotion of our yoga and sound bath classes, workshop and programs, email newsletters and promotion offers and other services or updates.

Your Personal Information may be transferred cross-border from time to time. Such transfers will be carried out in accordance with the applicable laws and regulations. Third parties, with the exception of government bodies and other public agencies, are subject to data protection obligations and may only use your personal data to perform the necessary functions.

In the event that our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

4. Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Services ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect data about your visit.

5. Cookies

Cookies are files with small pieces of information, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

6. Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal data in order to provide a consistent service. We retain different types of data for different lengths depending on the type of data and what it is used for. We will retain your Personal Information for the period necessary to fulfil obligations to the law.

8. Third-Party Web Sites and Applications

The Services may contain links to third-party web sites and applications. Clicking on these links may allow those third parties to collect data about you. We do not control such web sites and applications and are not responsible for how they collect or use your data.

9. Google and YouTube

We may use the Google and YouTube APIs to embed videos, upload videos to YouTube, and pull other associated data. Accordingly, we will comply with YouTube's Terms of Service and Google's Privacy Policy.

Our use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements

10. Your Rights

Where and when required by the law, you have the right to request access, correction or erasure of your personal data. We may need to request information from you to confirm your identity.

If while using the Services, you grant us access to any external account of yours, for example your Zoom account, you may revoke such access at any time and we will delete the associated data.

11. Changes To This Privacy Policy

This Privacy Policy is effective as of the date above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

12. Contact Us

If you have any questions about this Privacy Policy, please email us at contact@cathyleeyoga.com.